Frequent Ask Questions
-
What is included in the HPE H1FW1E 3Y Pc 24X7 LTO-7 External Tape Drive Service?
The service includes 24x7 support for three years for your HPE LTO-7 External Tape Drive. This allows for continuous technical support, troubleshooting, and maintenance of your tape drive to ensure minimal downtime and optimal performance.
-
Which tape drive models are compatible with this service?
This service is specifically designed for the HPE LTO-7 External Tape Drive models. Ensure your tape drive model matches before opting for this service.
-
What type of support is provided under this service?
The service includes 24x7 technical support, where you can reach out for assistance regarding operational issues, troubleshooting, and other technical queries related to your HPE LTO-7 External Tape Drive.
-
How do I contact support if I encounter any issues?
You can contact support via phone or online through the HPE support portal. The service ensures that support is available at any time of the day, all year round.
-
Do I need to register my product to avail the service?
Yes, registration of your product is necessary to avail the services. You will need to provide details such as the product serial number, purchase date, and other relevant information during the registration process.
-
Can I extend the service coverage after three years?
Yes, you can extend the service coverage beyond the initial three years period. You will need to contact HPE support or your service provider to discuss available options for extending your service plan.
-
Does the service include parts replacement?
Yes, the service plan may include replacement of faulty parts for the HPE LTO-7 External Tape Drive. This ensures that any hardware issues can be resolved promptly to maintain optimal functionality of your tape drive.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
