What is the Aruba HY2L6E JL675A service plan?
The Aruba HY2L6E JL675A is a 4-hour onsite service plan lasting for 3 years. It ensures that an authorized technician will arrive on-site within 4 hours to address and resolve issues during the service period.
What does the "4 Hour Onsite" component of the service involve?
The "4 Hour Onsite" component means that if an issue is reported and cannot be resolved remotely, a technician will arrive at your location within 4 hours to address and fix the problem.
What types of issues are covered under this service plan?
This service plan covers hardware failures and technical issues that can prevent the normal operation of your Aruba equipment. It includes on-site technical support to handle repairs or parts replacements as needed.
Is 24/7 support included in this service plan?
While the service plan provides a 4-hour response time, it is important to check the specific terms and conditions for support hours, as some plans may offer 24/7 coverage while others may have specified hours of operation.
How do I request on-site service?
To request on-site service, you typically need to contact Aruba support via phone or through their support portal. Provide the details of the issue and your service agreement number, and they will dispatch a technician if the problem cannot be resolved remotely.
Can I extend the service plan beyond 3 years?
Service plans can often be extended beyond the initial 3-year term. You would need to contact Aruba or your service provider to inquire about extension options and ensure coverage continues without interruption.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
