Frequent Ask Questions
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What is the Aruba HM0K9E 3Y Fc Nbd Exch Hw Ap-518 Service?
The Aruba HM0K9E 3Y Fc Nbd Exch Hw Ap-518 Service is a support service for the Aruba AP-518 access points. It provides Next Business Day (NBD) hardware exchange and continuous support for three years.
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What does NBD mean in the context of this service?
NBD stands for Next Business Day. This means that if a hardware issue is reported and a replacement is approved, the hardware will be shipped out to be received on the next business day.
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How long is the service period for the Aruba HM0K9E?
The service period for the Aruba HM0K9E is three years from the date of activation.
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What hardware is covered under the Aruba HM0K9E service?
The service covers the Aruba AP-518 access points, including any associated hardware components provided with the access point.
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Can I extend the service period beyond three years?
Yes, you may be able to extend the service period beyond the initial three years by purchasing an additional support contract. Please consult with your service provider for available options.
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What should I do if I need a hardware replacement?
If you need a hardware replacement, you should contact Aruba\'s customer support to initiate the replacement process. They will guide you through the necessary steps to receive a replacement unit.
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Are there specific conditions or limitations for the Next Business Day exchange service?
Yes, Next Business Day exchange service typically requires that the issue be reported and approved for replacement by a certain cut-off time on a business day to qualify for NBD shipping. Conditions may also include the availability of replacement parts.
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Does the service include support for software-related issues?
The primary focus of the Aruba HM0K9E service is on hardware replacement. However, it typically includes basic support for issues that directly affect the functioning of the hardware.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
