Aruba H69R3E 5Y Fc Nbd Exch Ap-503 Svc [For R8M98A]

Frequent Ask Questions

• What is included in the Aruba H69R3E 5Y Fc Nbd Exch Ap-503 Svc package?

  The package includes a 5-year Foundation Care Next Business Day Exchange Service for the Aruba AP-503 access point model R8M98A.

• What type of support is provided?

  The service provides hardware replacement support with a Next Business Day shipment of replacement parts, ensuring minimal downtime.

• How do I request a replacement part under this service agreement?

  To request a replacement part, contact Aruba support. They will guide you through the process of identifying the faulty part and arranging for shipment of the replacement.

• What are the response times for this service?

  This service offers a Next Business Day response time for hardware replacement requests, assuming the request is made before the cutoff time on a business day.

• Is software support included in this service agreement?

  No, this service agreement specifically covers hardware replacement. Software support and updates are not included.

• Can I transfer this service agreement if I sell my Aruba AP-503?

  Service agreements are often transferable to a new owner, but you should confirm this with Aruba support to ensure all terms and conditions are met.

• What should I do if the replacement part does not resolve the issue?

  If the replacement part does not resolve the issue, contact Aruba support for further troubleshooting and assistance to identify and resolve the issue.

Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns

Warranty Benefits You Can Count On:

When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.

Our Promise of Quality:

While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.

Comprehensive Protection:

Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.

Flexible Returns for Your Convenience:

Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.

Trust and Satisfaction:

Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.

Delivery Information

At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:

Convenient Delivery to Your Doorstep:

We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.

Flexible Delivery Timing:

We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.

Peace of Mind During Transit:

We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.

Quick Resolution for Delivery Issues:

If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.

Handling Unforeseen Delays:

Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.

We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!

Experience Excellence with Ant O&M:

Dedicated Support

• Dedicated Account Manager for seamless assistance
• Facilitated interaction with preferred vendors
• Shielding from time-consuming follow-up calls

Easy Access

• Direct access to decision-makers
• Flexible and entrepreneurial approach

Comprehensive Offering

• Project design, product sourcing, and implementation
• Specialized solutions and expert procurement services
• Catalogue of suppliers covering wired and wireless IT and OT networks, Network and Data security, network management, Servers, storage, Unified Communication, Power Quality Assurance

Efficiency Unleashed

• Access to presales experts
• Assistance in building solutions
• Optimal price negotiation and contract management

Why Ant O&M?

• Proven Expertise
• 20 years of industry experience
• Expert teams in technical sales, sourcing, logistics, finance, and account management
• Exclusive dedication to supplying ICT products and solutions

Client Base

• Trusted by renowned entities across various industries
• Privacy-respected. References available upon request