What is the Aruba H3TJ1E 1 Year Foundation Care Next Business Day Exchange Ap-325 Service?
The Aruba H3TJ1E 1 Year Foundation Care Next Business Day Exchange Ap-325 Service is a support service specifically designed for the Aruba AP-325 access point. It provides next business day exchange services, ensuring minimal downtime in the event of hardware issues.
What does the Next Business Day Exchange service include?
Next Business Day Exchange service includes the replacement of your defective Aruba AP-325 access point with a refurbished or equivalent new unit shipped to your location on the next business day.
How do I request service under this plan?
To request service, you need to contact Aruba\'s technical support team. Provide details about the issue with your AP-325, and if they determine that the device needs to be replaced, they will initiate the next business day exchange process.
Is technical support included in the Foundation Care service?
Yes, technical support is included. You can contact Aruba’s technical support team for help with troubleshooting and resolving issues with your AP-325 access point.
Can I renew the Foundation Care service after one year?
Yes, you can renew the Foundation Care service after the initial one-year period. Contact Aruba support or your Aruba partner to inquire about service renewal options.
Does the Next Business Day Exchange service guarantee next day delivery?
While the service aims to deliver the replacement AP-325 on the next business day, delivery times can vary based on location and availability. It is subject to certain geographical restrictions.
Is the replacement unit under the same service coverage as the original unit?
Yes, the replacement unit provided under the Next Business Day Exchange service will be covered under the same service terms as the original unit for the remainder of the contract period.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
